PRE-CONTRACTUAL INFORMATION NOTICE
Pursuant to art. 49 of Italian Legislative Decree 206 of 06 September 2005 - the Italian Consumer Code (Codice del Consumo)
The provisions set out below are to be interpreted as being an integral part of the “on-line sales contract” concerning products that the Supplier undertakes to provide as part of a remote sales system organised by the same by means of its internet website (www.jollynox.shop; www.barazza.shop; www.barazzasrl.shop); the provisions set out below may not be amended unless expressly agreed with the Customer.
1. Identification of the Supplier
via Risorgimento, 14
Business Register registration entry no. 00193490265
Italian VAT reg. no. IT00193490265
Telephone +39 0438 62888
Fax +39 0438 64901
(hereinafter referred to as the «Supplier»).
2. Main product characteristics
The products and their essential characteristics are listed directly on the Supplier's website at www.jollynox.shop; www.barazza.shop; www.barazzasrl.shop The Customer is able to access a specific data sheet containing key product information and details for each product viewed.
3. Total price of products
All sales prices of the products shown on the Supplier’s on-line website are espressi in euro and include VAT and any other tax.
The cost of shipping and any additional charges, if any, are to be borne by the Supplier if the delivery address is in Italy or Europe (Austria, Belgium, Bulgaria, Czechia, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Hungary, Ireland, United Kingdom).
4. Method of payment
The payment of the price may only be made by means of one of the methods expressly indicated at the beginning of the purchase procedure.
The Supplier warrants that all communications relating to payments take place through a specific line protected by an encryption system. The Supplier further warrants that all information relating to payments is stored protected by an additional level of security encryption and in compliance with the provisions of current legislation on the protection of personal data.
Since conclusion of the purchase procedure gives rise to the obligation by the Customer to pay the price of the products chosen, it is specified that upon submitting the order - which, as indicated under point 9 below, leads to the forming of the contract with the Supplier - the Customer is required to pay for the products.
In any event, the Supplier may not be held liable for any fraudulent or unlawful use made by third parties (for example, of credit cards) to pay for products purchased if the Supplier is able to show that it has adopted all possible precautions in accordance the best scientific knowledge and experience current at the time and in accordance with reasonable diligence.
5. Delivery methods and times
When filling out the purchase order, and in any event prior to completing the purchasing procedure, Customers are able to check product delivery methods and times in Italy and Europe.
* The expected delivery days are indicative, and therefore may be subject to advances or delays, for reasons not directly attributable to Barazza Srl.
It is also specified that, if the Supplier is unable to deliver within the times indicated at the time of purchase, it will in any event promptly notify the Customer by e-mail at the address indicated by the Customer when registering their personal data.
Deliveries are made from Monday to Friday - with the exception of public holidays - during normal office hours. For this reason, the Supplier recommends that the Customer indicate an address where the products can be delivered during working hours.
Upon delivery of the products, the Customer is required to check that the packaging is closed, intact and does not show signs of damage or tampering. If any such signs are found, it is the responsibility of the Customer to report the same to the carrier upon acceptance of the products and to promptly notify the Supplier by sending an e-mail to firstname.lastname@example.org
6. Right to withdrawal
The Customer is entitled to withdraw from the contract, without having to provide any reasons for the same, within 14 (fourteen) days. More specifically, the period of withdrawal expires after 14 (fourteen) days from the date on which the Customer comes into physical possession of the products purchased on-line.
To exercise the right of withdrawal, the Customer is required to inform the Supplier of their decision to withdraw from this contract by means of an explicit statement, using the "Withdrawal Form" located on the specific web page of the Supplier’s website www.jollynox.shop; www.barazza.shop; www.barazzasrl.shop, and by sending said statement to the e-mail address email@example.com indicating the product in relation to which the Customer wishes to exercise their right to withdraw and the purchase order number.
In any event, the Supplier will without undue delay confirm safe receipt of the Customer’s withdrawal notification by sending a specific e-mail to the same.
In order to observe the period for withdrawal, the Customer is to send their notification of their intention to exercise their right to withdrawal prior to the end the withdrawal period indicated above.
7. Effects of withdrawal (reimbursement and product return procedures)
If the Customer withdraws from this contract, the Customer will be refunded the purchase price of the products returned including delivery charges (with the exception of additional costs paid by the Customer for types of delivery other than the standard delivery offered by the Supplier), without undue delay and in any event within 14 (fourteen) days from the date on which the Supplier is informed of the Customer's decision to withdraw from the contract.
Said refund will be made using the same method of payment used by the Customer for the initial transaction unless the Customer has expressly agreed otherwise with the Supplier; in any event, the Customer is not to incur any costs as a consequence of said refund.
Reimbursement may be withheld until the Supplier receives the products returned.
The Client is required to return the products to the Supplier (Barazza srl via Risorgimento, 14 31025 Santa Lucia di Piave TV) without undue delay and in any event within 14 (fourteen) days from the date on which the Customer notified the Supplier of their intention to withdraw from this contract. If the products are sent back prior to the end of the 14 (fourteen) day period, the term is deemed to be complied with.
The products must be returned by means of an express courier and the shipping costs are to be borne by the Customer. The Supplier suggests using Bartolini for Italy and DHL for Europe. The direct costs of returning the products will be borne by the customer alone.
To be entitled to a full refund of the price paid, the products must be returned intact (the Customer must not have used them or have damaged them) and in their original packaging (any identification labels must still be attached to the products as they are an integral part of the same). In any event, the Customer is liable for any decrease in the value of the products resulting from any handling other than that required to establish the nature, characteristics and functioning of the same products. In this regard, it is also specified that, in order to establish the nature, characteristics and functioning of the products, the Customer is to handle and inspect the same with the necessary diligence and in the same manner the Customer would be allowed to do so in a shop.
Pursuant to Article 128 et seq. of Italian Legislative Decree no. 206 of 06 September 2005 (Italian Consumer Code), the Supplier shall be liable for any apparent defect that occurs within 2 (two) years from the date of delivery of the product.
he Customer shall forfeit every right should the same fail to report an apparent defect to the Supplier within a period of 2 (two) months from the date on which the defect was discovered. Said report is not necessary if the Supplier has acknowledged the existence of any such defect or has concealed the same.
In any event, unless proven otherwise, it is assumed that any conformity defects manifesting within 6 (six) months from the date of delivery of the product already existed on that date, unless this assumption is incompatible with the nature of the product or with the nature the conformity defect.
In the event of a conformity defect, the Customer may request as an alternative for the product purchased to be repaired or replaced free of charge in accordance with the terms and conditions set out below.
The request must be sent in writing to the Supplier - by means of a notification to be sent in accordance with the methods set out under point 12) below. The Supplier will reply within 7 (seven) working days of receipt indicating its willingness to accept the request or the reasons that prevent it from doing so. If the Supplier accepts the Customer’s request, the Supply shall indicate in its reply the methods for shipping or returning the product and the term within which the faulty product is to be returned or replaced.
If the product cannot be repaired or replaced or if its repair or replacement is excessively onerous pursuant to Article 130, paragraph 4 of the Italian Consumer Code, or if the Supplier fails to repair or replace the product within the term specified above, or if the product repair or replacement carried out has caused significant inconvenience to the Customer, the later may request an appropriate reduction in the price or termination of the contract. The Customer shall in this case submit their request to the Supplier, who will reply within 7 (seven) working days of receipt indicating its willingness to accept the request or the reasons preventing the same from doing so.
If the Supplier accepts the Customer’s request, the Supplier shall indicate the proposed price reduction or the procedures for returning the faulty product in its reply. In such cases, the Customer will be responsible for indicating the method with which they wish to receive the refund of the amount previously paid to the Supplier.
In any event, it is specified that the products are not guaranteed for damage caused by improper or negligent use of the same, or as a consequence of poor maintenance or, more generally, failure to comply with the requirements indicated by the Supplier in the specific instructions. Furthermore, parts subject to wear are not guaranteed if the damage is attributable to normal use of the product.
9. Formation and archiving of the contract
The contract for the on-line purchase of products between the Supplier and the Customer shall be formed through the internet, by the Customer accessing the Supplier's website and following the purchase procedures indicated therein.
The contract shall be formed by filling out an on-line request form and by expressing consent to the purchase on-line. Prior to completing the purchase, the Customer will have the opportunity to check the contents of the purchase order and, if necessary, to correct and/or amend any information entered. The Customer is therefore specifically required to ascertain the correctness of the information in question.
Upon receiving the order from the Customer, the Supplier will without undue delay send a printable e-mail to the Customer specifying the details of the purchaser and the order, the price of the product purchased, the shipping costs and any additional charges, the address where the product is to be delivered, delivery times and the existence of the right of withdrawal. The Customer undertakes to print and retain the purchase order.
Pursuant to Article 12 of Italian Legislative Decree. no. 70/2003, the Supplier shall inform the Customer that each order sent is stored in a digital format on the server of the provider hosting the website and in paper or digital format at the Supplier’s premises and in accordance with confidentiality and security criteria.
The registered Customer is able in any event to consult the order placed at any time by accessing the appropriate area of the Supplier's website, entering their Login and Password (issued upon initially registering their personal data).
10. Product availability
The Supplier ensures the processing and fulfilment of orders by means of the electronic system used. To this end, the Supplier indicates in real time, in its electronic catalogue, any available and unavailable products.
If an order exceeds the quantity available in the warehouse, the Supplier will inform the Customer by e-mail whether the product can be pre-ordered or the waiting times to obtain the chosen product, asking if the Customer intends in any event to confirm the order.
11. Applicable law and jurisdiction
These terms and conditions of sale shall be governed by Italian law.
Any disputes arising from or related to the terms and conditions herein (including any non-contractual disputes) shall be referred to the non-exclusive jurisdiction of local courts in Italy, without prejudice to the right of the parties to initiate proceedings in any venue with competent jurisdiction in accordance with current procedural law.
12. Communications and complaints
Written communications addressed to the Supplier and any complaints will only be considered valid if sent to the following address firstname.lastname@example.org
13. Other information
The terms and conditions of the post-sales service available to the Customer are set out on the following web page of the Supplier’s website https://www.barazzasrl.it/servizio-clienti/assistenza-elettrodomestici/